Staff Customer Solutions Architect

May 7

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dbt Labs

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dbt Labs is on a mission to empower data practitioners to create and disseminate organizational knowledge. Since pioneering the practice of analytics engineering through the creation of dbt—the open source data transformation tool made for anyone that knows SQL—we've been fortunate to watch more than 5,000 companies use dbt to build faster and more reliable analytics workflows.

analytics • data engineering • data science

51 - 200 employees

📋 Description

• Accelerate Customer Success Across the Lifecycle • Support strategic pre-sales opportunities by providing technical expertise to prospects • Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud • Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades • Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth • Deliver Technical Excellence • Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments • Build solution MVPs and guide long-term technical strategies tailored to customer needs • Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking • Collaborate Across Teams • Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support • Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs • Champion customer success through thoughtful, transparent communication and cross-functional collaboration • Advance Best Practices and Team Impact • Help build out and refine this evolving function alongside the broader RA organization • Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives

🎯 Requirements

• 5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery • Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift) • Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt • Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred • Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements • Clear, concise communication skills for both technical and executive audiences • A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization • Willingness to travel 2–4 times per year for company-wide events

🏖️ Benefits

• Unlimited vacation time with a culture that actively encourages time off • 401k plan with 3% guaranteed company contribution • Comprehensive healthcare coverage • Generous paid parental leave • Health & wellness stipend • Flexible stipends for: • Home office setup • Learning and development • Office space • And more!