Customer Success Manager II

7 hours ago

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Deel

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SaaS • Compliance • HR Tech

Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.

1001 - 5000 employees

Founded 2018

☁️ SaaS

📋 Compliance

👥 HR Tech

💰 $50M Venture Round on 2022-05

📋 Description

• Accounts: The CSM II will manage a diverse portfolio of SMB account in the UKI. This includes low to mid-sized spend accounts and accounts with strategic growth potential. • Risk: Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way. • Relationships: Build relationships with key stakeholders. Conduct regular business reviews. • Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders • Responsible for providing a high-quality experience to our customers on a day-to-day basis. • Coordinate with internal stakeholders to ensure timely response and completion of customer requests. • Drive adoption of platform features that will lead to a better customer experience and better retention.

🎯 Requirements

• You have a minimum of 4+ years of relevant work experience, including client-facing experience as a CSM or Account Manager. • You must have exposure working with Payroll clients/accounts. • Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them • Quantitatively-inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards • Have a strong analytical foundation with the ability to manipulate and synthesize data • Are curious by nature and interested in making an impact

🏖️ Benefits

• Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access