Senior Operations Manager, Ops Excellence

July 22

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Deel

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Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.

Payment Services • independent contractors • remote hiring • remote work • financial service

1001 - 5000

💰 $50M Venture Round on 2022-05

Description

• Execute initiatives and manage projects leading to a higher level of excellence across all operations teams and beyond • Identify highly impactful problems or moments of friction and improve customer experience by implementing changes successfully • Implement, own and improve operational systems and processes, workflows, and/or organizational tools, and drive improvements leading to us serving customers faster, better or more efficiently • Put yourself into the shoes of our customer, deep dive into specific user flows and common challenges to understand priorities • Work closely with an international team and collaborate with operations team members and stakeholders, such as product, knowledge and more

Requirements

• 4+ years work experience in a start-up or in a fast paced company or consultancy • Ability to grasp problems quickly and design pragmatic solutions • Eagerness to learn and grow • Extreme attention to detail while being able to drive impact quickly and successfully • High energy level and drive, practice first principles thinking • Strong analytical skills turning data into insights (SQL skills are a must) • Willingness to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful • You are a team player and customer obsessed

Benefits

• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available