EUC Governance Manager

April 25

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $113k - $182.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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dentsu Austria

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dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

51 - 200 employees

Founded 1900

🤝 B2B

📱 Media

🏢 Enterprise

📋 Description

• The dentsu technology team requires an experienced manager to join its Global EUC technology team. • This role will report to the Head of EUC Governance. • The successful candidate will manage a third-line team of up to five individuals, supporting the appropriate region. • Responsibilities include providing support to end users, managing business relationships and engaging in projects focusing on EUC services such as Microsoft 365, AD, Entra ID, Intune, SCCM, Azure Virtual Desktop, and Citrix. • Collaboration with the Global EUC Engineering teams, who own the global platforms, will be essential. • They will provide support with knowledge, changes, major incident management, and ticket escalations. • Key Responsibilities You will be the key contact within the region for EUC services, providing support, reassurance and guidance. • You'll manage and support EUC services across Collaboration, Identity and Access, and Client Infrastructure EUC towers within a service management framework aligned with agreed standards and service levels. • You will develop and manage staff within the EUC Governance team. • Foster a practice of collaboration and continuous improvement within the EUC Governance team. • You'll develop and maintain EUC policies, standards, and procedures in line with industry best practices and ITIL framework. • Oversee the implementation and administration of EUC technologies and solutions. • Collaborate with cross-functional teams to ensure alignment and support for EUC initiatives. • Actively engage with change and problem management processes, supporting the delivery of technological change across EUC services. • Create and manage knowledge base articles for EUC services and shift left tasks to the Service Desk or End User Services (Desktop Support) teams.

🎯 Requirements

• Proven ability to write technical documentation such as operational runbooks. • Management skills needed to handle innovation and change resulting from the implementation of new IT working practices. • 5+ years of technical aptitude needed to handle innovation and change resulting from implementing new technology solutions. • Proficient in ITIL IT service management, including change, incident and problem management. • Proficient in scripting with PowerShell including Microsoft Graph. • Strong technical expertise in Collaboration, Identity and Access, and Client Infrastructure. • Qualifications in relevant EUC technologies (e.g., Okta, Microsoft 365, Active Directory, SCCM, Intune, Citrix, AVD). • The ability to technically lead a team and the ability to motivate and inspire others. • Involvement in implementing technology processes, policies and standards. • Creation and management of Power Platform apps. • Proven experience managing complex EUC environments in a large enterprise organization.

🏖️ Benefits

• Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, • Paid parental leave.