VP - Client Partner

April 22

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $163k - $263.6k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

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dentsu Austria

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dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

51 - 200 employees

Founded 1900

🤝 B2B

📱 Media

🏢 Enterprise

📋 Description

• The Client Partner is passionate about forming, creating, driving, and maintaining successful client relationships. • Client Partners focus on outcomes-based solutions & delivery to ensure customer business strategies are achieved. • Manage growth and evolution of multiple customer relationships between $10-$20 million in annual net revenues. • Lead complex multi-dimensional engagements combining various solutions like Strategy, Commerce, Loyalty, etc. • High-energy leader with the ability to expand customer relationships and present innovative ideas. • Own overall client satisfaction and continuing growth of client relationships. • Responsible for a portfolio of customers within Customer Experience & Commerce, CRM, and Data Platforms. • Leadership and direction of Account Directors and Engagement Leaders. • Manage all commercial aspects of client relationships including contracts and pricing.

🎯 Requirements

• Bachelor's degree required • Minimum 10 years’ experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department • Strong working knowledge of Customer Experience capabilities with expertise in specific industries. • Experience in Marketing Technology • Knowledge of CXM/CRM • Digital Marketing • Multichannel/Integrated Marketing Campaign Management • Relationship/Client Management • Account Planning and Strategy • Ability to lead both internal and client teams • Understanding of data analytics for multi-channel results analysis and recommendations • Business acumen to develop and manage budgets/forecasts/ pro forma • Exceptional written and verbal skills, including presentation and client engagement • Ability to multi-task and work well in a fast-changing environment • Consistent, keen attention to detail; successfully deliver on high expectations

🏖️ Benefits

• Medical, vision, and dental insurance • Life insurance • Short-term and long-term disability insurance • 401k • Flexible paid time off • At least 15 paid holidays per year • Paid sick and safe leave • Paid parental leave