Customer Success Manager

🕒 May 8

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deskbird

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

deskbird is a technology company that provides a comprehensive office management solution to facilitate hybrid work environments. Offering features such as desk booking, room booking, week planning, and attendance management, deskbird integrates with popular platforms like MS Teams, Slack, Outlook, and Google Calendar to ensure seamless scheduling and resource management. The platform is tailored to enhance employee engagement, optimize office space utilization, and reduce operational costs. Its user-friendly interface provides detailed analytics for office utilization, helping businesses adjust their strategies efficiently. Made with European data compliance standards in mind, deskbird is ISO27001 and GDPR certified, ensuring secure data handling for enterprises.

📋 Description

• Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration. • Identify and close growth and upsell opportunities within existing accounts. • Own the commercial lifecycle of the account, including managing renewals, negotiating contracts, and hitting specific net-retention and expansion targets. • Proactively monitor account health metrics to identify at-risk customers and implement 'save' strategies to prevent churn. • Ensure customer success by helping them fully leverage the potential of deskbird’s solutions. • Lead and manage customer projects, from planning through execution to ongoing support. • Organise and facilitate customer meetings, project kickoffs, and training sessions. • Serve as the key point of communication between internal departments and customers, contributing to product improvement.

🎯 Requirements

• 3+ years of experience in Customer Success within a B2B environment, ideally in SaaS. • Proven ability to build trusted client relationships and deliver measurable business impact. • Strong commercial mindset, with experience identifying and closing upsell and cross-sell opportunities. • Skilled at managing and prioritising a large customer portfolio in a fast-paced environment. • Customer-centric approach, with a reputation for empathy, proactivity, and excellent service delivery. • Analytical and solution-oriented, with the ability to navigate challenges and drive positive outcomes. • Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and seniority levels. • Native-level German and fluent English language skills.

🏖️ Benefits

• Unlimited annual leave: Plenty of time off to recharge. • Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit). • Team “Bursts”: Opportunities to collaborate with your team in person. • Home office support: Financial contribution to set up a comfortable, productive home office. • Learning & development: Annual budget for coaching, certifications, and conferences. • Co-working allowance: Budget to work from co-working spaces when you want a change of scenery.