Salesforce Service Manager

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DIA Digital Consulting

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Consulting • Technology Services • Managed Services

DIA Digital Consulting is a leading Salesforce consulting firm operating in Germany, Austria, and Switzerland. The company specializes in helping clients harness the opportunities presented by digital transformation, focusing on creating sustainable business success. As a Salesforce partner, DIA Digital Consulting offers consulting, technology, and managed services that leverage market-leading technologies like Salesforce and AWS. They aim to help various industries, including travel, hospitality, event management, retail, distribution, manufacturing, and automotive, to innovate and enhance customer experiences using CRM solutions. With a team of approximately 110 experts, they guide their clients through strategy development, implementation, and platform management to ensure a future-proof digital infrastructure. DIA Digital Consulting prioritizes people over processes and emphasizes combining the right technology with skilled personnel to achieve the best outcomes for their clients.

51 - 200 employees

📋 Description

• As a Salesforce Service Manager, you are the face to the customer and the backbone of our Managed Services. • You serve as the key interface between business requirements and technical implementation. • With your combination of Salesforce expertise, business acumen, and a hands-on mentality, you ensure our clients' systems not only run reliably but also evolve sustainably and deliver long-term value. • You drive the operational development of the customer platform and actively contribute to overall strategic direction and business transformation. • You proactively inform clients about new Salesforce releases and assess which features will deliver concrete value in their current setup. • As an account owner, you are responsible for customer satisfaction, SLA compliance, and managing time budgets. • You perform functional tests (QA) and ensure solutions are thoroughly documented.

🎯 Requirements

• Degree in Business Informatics, Business Administration, or a related field, or equivalent professional training. • At least 2–3 years of professional experience within the Salesforce ecosystem (consulting preferred or in‑house). • Languages: Fluent German (business level) and good written and spoken English. • Core competence: Strong knowledge of Sales Cloud and/or Service Cloud is required. • Consultant level: Initial consultant certifications (e.g., Sales/Service Cloud Consultant) and confident use of declarative automation.

🏖️ Benefits

• Flexibility: Option to work up to 100% remote from anywhere in Germany. • Workation: Our robust remote infrastructure also allows you to travel and work outside of annual leave. • Technology-driven environment: We use modern tools and emphasize automation, security, and scalability. • Strong team: Join an open, agile company culture where knowledge is actively shared and close collaboration is encouraged. • 30 days holiday: 30 days of vacation are standard. • Career development: Opportunities for vertical growth (e.g., as an Expert or Lead) as well as horizontal development into other areas. • €50 non-cash benefit: You receive €50 each month to spend on shopping, leisure, food, mobility, or company fitness. • Bike leasing: Option to lease a high-quality bicycle of your choice. • Direct insurance (company pension): We are committed to supporting not only your active career but also your future with a company pension plan. • Employee discounts: Our partner Corporate Benefits provides a comprehensive program of exclusive employee offers to enrich your work life and support your work-life balance. • Social commitment: We believe in sharing success and support social projects such as blood donation drives, aid convoys to Ukraine, and the Himalayan Care Foundation. • Team events: We hold three main team events each year that bring all employees together.