Customer Experience Architect – DACH

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Digital.ai

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Enterprise • Security • Artificial Intelligence

Digital. ai is an industry-leading technology company focused on helping Global 5000 enterprises achieve their digital transformation goals. The company provides a comprehensive suite of products and solutions that facilitate enterprise agile planning, application security, continuous testing, and deployment automation. With a strong emphasis on AI-powered insights, Digital. ai enhances the software development and delivery lifecycle through advanced solutions like AI-assisted development, DevSecOps platforms, and governance, compliance, and security standards. Their offerings support various sectors, including financial services and government entities, by providing secure, scalable, and reliable application releases across complex environments. Digital. ai is trusted by major enterprises and remains committed to driving innovation through AI and digital transformation strategies.

501 - 1000 employees

Founded 2019

🏢 Enterprise

🔐 Security

🤖 Artificial Intelligence

📋 Description

• Serve as a named resource and partner for Digital.ai customer organizations • Forge deep relationships with customers and account teams • Maintain an awareness of key events, needs, potential risks, and value drivers • Help improve technical and operational health of customers • Realize maximum value out of their Digital.ai investment

🎯 Requirements

• Customer Service Orientation: A strong desire to help customers succeed, with a proactive approach to identifying and addressing their needs • Communication Skills: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users. This also includes active listening to understand customer needs. • Technical Proficiency: Strong understanding of software development, databases, APIs, and relevant technologies. Familiarity with the specific tools and platforms used by the company is a plus (SFDC, Zendesk etc) • Problem-Solving Abilities: Ability to diagnose and resolve technical issues efficiently. This includes troubleshooting skills and a methodical approach to problem-solving. • Project Management: Ability to manage multiple customer accounts and projects simultaneously, ensuring timely and effective delivery of solutions. • Interpersonal Skills: Building and maintaining strong relationships with customers, understanding their business goals, and acting as a trusted advisor. • Training and Education: Experience in conducting training sessions, webinars, and creating educational materials to help customers maximize the use of the software. • Analytical Skills: Ability to analyse customer data and usage patterns to identify opportunities for improvement and optimization. • Adaptability: Flexibility to adapt to changing customer needs and evolving product features. • Collaboration: Working effectively with cross-functional teams, including sales, product development, and engineering, to ensure customer success. • Language: Fluency in German and English speaking/reading/writing skills

🏖️ Benefits

• Paid Time Off 25 days per year • Comprehensive pension plan • Unlimited access to continuous learning and professional development with TalentLMS • Flexible working arrangements • Opportunity to work with a diverse, globally distributed team