Client Success Manager

May 1

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DiligenceVault

WebsiteLinkedInAll Job Openings

A digital fund due diligence ecosystem

Due-diligence • ODD • Hedge Funds • Private Equity • Alternative Mutual Funds (Liquid Alternatives)

51 - 200

Description

• Manage day-to-day communications with clients in Europe, Middle East, Africa (EMEA) • Oversee the onboarding of new accounts in EMEA and ensure successful implementation • Partner with Product & Engineering teams on client implementations and client suggestions & feedback • Prioritize issues and troubleshoot as they arise • Answer support and technical questions from our wider Responder user base • Perform basic root cause analysis and follow through to resolution • Monitor error logs and proactively engage the customer and escalate to the appropriate technical resources • Own the renewal process and partner with the Sales team in managing to upsell opportunities • Willingness to learn the DiligenceVault platform and product and be the subject matter expert on platform functionalities • Help develop and maintain the Company’s knowledge base, and product updates, and lead webinar training sessions • Liaise between Sales and Product teams to help in the delivery of new modules and functionalities • Be a team player as part of the Global Client Success team; ensuring successful cross-functional participation (sales, marketing, product teams)

Requirements

• 3+ years of hands-on experience within Client Services at a B2B technology product company is a MUST (self-service software experience will also be considered) • Strong client-interaction and communication skills – including the ability to react to client issues, and assess and address them in a timely manner • Experience working with asset managers / institutional investors is a strong plus • Willingness and desire to solve problems efficiently and effectively. You consider yourself to be a problem solver. • Process-oriented, including issue tracking and incident management • Independent self-starter is willing to propose game-changing ideas • Ability to succeed in a remote team environment and a global team • Written and spoken French and / or German is not essential but preferred

Benefits

• All the latest tech you need to succeed • Health Insurance • Holiday Allowance • Pension contribution • A dynamic, ambitious, and fun work environment • Hybrid work between home and the London office