IT Process Manager – Delivery Tower

6 hours ago

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DMI (Digital Management, LLC)

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Technology • SaaS • Enterprise

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

1001 - 5000 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead process improvement initiatives within the Delivery Tower • Collaborate with cross-functional teams to enhance service delivery • Develop and maintain IT service management processes and practices • Analyze service performance to identify areas for enhancement • Ensure compliance with ITIL best practices • Provide leadership and guidance on IT service management processes

🎯 Requirements

• At least five years of detailed experience in an IT service management or process management role within the last seven years • Must hold an active ITIL 4 Foundation certification • Higher-level ITIL 4 certifications are a significant advantage • Deep understanding of the ITIL 4 framework, including the Technology Business Management Council’s TBM Taxonomy, Version 4.0 • Proficiency in using ITSM tools (e.g., Ivanti) • Strong analytical and problem-solving skills • Excellent communication, interpersonal, and leadership skills • Ability to manage and motivate cross-functional teams • Must be a U.S. Citizen

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts