Product Support Representative

January 11

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Dropbox

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Cross-platform file sync • File sharing • Online backup • Cloud storage • Collaboration

1001 - 5000 employees

Founded 2007

🏢 Enterprise

⚡ Productivity

Description

• Provide exceptional support for the Dropbox ecosystem including products such as Sync, Capture, and more. • Deliver technical support for issues via phone, email, and chat. • Achieve expert working knowledge of our products and meet set KPI targets. • Provide customized solutions to customers and maintain high satisfaction scores. • Communicate customer reported issues and triage them to the correct team.

Requirements

• 4+ years of work experience in a technical support and customer facing role supporting Enterprise, Premium or White Glove level support. • Knowledge of troubleshooting desktop operating systems: Microsoft Windows, macOS. • Proven track of driving cross-functional projects from ideation to delivery. • Strong communication skills and able to convey complex technical information in user-friendly ways. • Analytical and critical thinking skills to get to the root of issues. • Team player with a willingness to seek feedback, adapt practices, and continuously learn. • Ability to excel in an ambiguous and changing environment with focus on business outcomes. • Good judgment and ability to maintain confidentiality of sensitive customer data. • Passion for products and creating extraordinary customer experiences.

Benefits

• None specified