Senior Customer Success Manager

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Food and Beverage

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Ensure consistent execution of field enablement programs and digital adoption strategies across countries • Adapt global enablement approaches to regional needs while maintaining standardization and scalability • Manages and develops Field Success Managers while remaining directly involved in day‑to‑day field success execution. • Execute rollout strategies for digital tools and connected devices including (but not limited to): 3DTRASAR®, DISH IQ™, AQUA IQ™, and Pest Intelligence • Serve as a liaison between EUROPE FSMs and Ecolab Digital leadership • Align with regional Sales and leadership teams on priorities and adoption goals • Support change management across countries through clear expectations and follow‑up • Consolidate field feedback from across Europe and collaborate with Product Owners to prioritize improvements • Partner with Training and Communications teams to ensure consistent, clear, and region‑appropriate messaging • Monitor adoption, engagement, and satisfaction metrics across FSM‑led initiatives • Identify and implement strategies to improve field productivity and digital connected device utilization • Deliver virtual and in‑person training sessions, workshops, and enablement activities • Reinforce best practices and success stories to accelerate adoption and build confidence in the field • Equip field teams with training, documentation, and support resources.

🎯 Requirements

• Bachelor’s degree in engineering, Business, Communications, or related field. • 10 years of experience in field enablement, digital transformation, or customer success. • 3 years of experience leading teams or managing people. • Strong understanding of field operations and digital platforms. • Up to 30% overnight travel required. • Fluent in English language.

🏖️ Benefits

• Lead digital connected device adoption across a diverse European region • Partner with cross-functional teams to improve field enablement and execution • Influence how digital tools and connected devices are adopted at scale • Work in a supportive environment focused on continuous improvement and growth