Customer Service Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Edfinancial Careers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

📚 Education

💳 Fintech

👥 B2C

Education • Fintech • B2C

Edfinancial Careers is a national leader in the field of student loan services, dedicated to helping individuals start their careers while providing excellent support to student loan customers. With over 35 years in business and a team of more than 1,100 employees, Edfinancial emphasizes employee well-being through competitive benefits such as health insurance, retirement plans, and ongoing professional development opportunities. The company fosters a dynamic workplace culture, focusing on community support and volunteerism, and has received numerous awards for its positive work environment based on employee feedback.

📋 Description

• Handle inbound and outbound calls with professionalism and attention to detail. • Meet or exceed performance expectations for call quality, productivity, and attendance. • Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns. • Represent Edamerica and our client institutions positively and professionally at all times.

🎯 Requirements

• Strong communication and listening skills. • A professional, positive attitude. • Ability to stay organized and meet daily goals. • Basic computer proficiency. • Open availability during business hours. • Exceptional customer service skills. • High School Diploma (Higher Education Degree preferred). • Schedule dependability and flexibility. • Must pass background check and drug screening.

🏖️ Benefits

• Medical, Dental, Vision, Pet, Life and Disability Insurance • Teledoc and Employee Assistance Program (EAP) • 11 paid holidays • Paid vacation • Sick leave • Mental health day after 6 months • Paid training • Educational Assistance • Leadership Development Program