eCommerce Project Manager

April 27

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eHouse Studio

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eHouse Studio is a multi-service Shopify Plus agency focused on growth. They offer a range of services including strategy, creative development, integrations, and marketing to optimize eCommerce experiences for brands. Their team, comprised of industry veterans, is dedicated to enhancing customer engagement and driving conversions through innovative solutions that meet the complex challenges of the digital commerce landscape.

E Commerce UX/UI Design & Dev • User Experience (UX) Strategy • User Interface (UI) Design • System Integration & CMS • Analytics & Optimization

51 - 200 employees

Founded 2002

🛍️ eCommerce

🤝 B2B

📋 Description

• Proactively manage client communications and expectations to ensure client satisfaction in partnership with internal teams • Facilitate the process for scope definition with the internal production team, including client requirements and deliverables • Create and maintain detailed project plans • Coordinate tasks, assign appropriate resources and ensure proper task completion • Manage the workflow of the technical production team including facilitating standup and sidebar meetings to ensure smooth and on-time delivery of SOW commitments • Collaborate with internal teams and client stakeholders to creatively solve problems and brainstorm solutions • Help manage schedules to facilitate required meetings both internally and client-facing • Identify risks, threats, or opportunities that could impact the success of the project, notifying the team, and escalating issues both internally and externally when appropriate • Identify deviations between project scope and desired deliverables, initiating change requests as needed • Alongside the internal team, establish a deep understanding of the client's business, processes, and procedures and apply that knowledge to support the project's success • Ensure the use of best practices and apply lessons learned from previous projects; share findings with other team members • Build and update bi-weekly reporting, scorecard dashboards and KPIs to measure and share performance to provide on-going status to both internal eHouse and client teams • Prepare and send various reports to clients and internal teams on a scheduled basis to ensure alignment throughout project and retainer lifecycles

🎯 Requirements

• 5+ years' Project Management experience • 3+ years' client facing experience, ideally with leadership and C-suite teams • Proven experience with Shopify Plus required • Proven experience and success managing multiple projects across distributed teams • Exceptional communication, organizational, and collaboration skills with an emphasis on Agile process