Application Support Specialist

December 6, 2024

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Eldercare Resource Planning

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Benefits planning • Financial planning • Aging care • Medicaid eligibility • VA Benefits

11 - 50 employees

⚕️ Healthcare Insurance

💸 Finance

👥 B2C

Description

• The Application Support Specialist is responsible for managing the submission of Medicaid long-term care applications under the supervision of the Medicaid Team Manager. • This role serves as the client's advocate, ensuring all necessary steps are taken to facilitate a smooth and efficient application process. • Manage Medicaid long-term care applications under the guidance of the Medicaid Team Manager, with clerical support from the Administrative Assistant. • Work directly with the Eligibility Specialist to ensure complete and accurate submission of Medicaid applications. • Efficiently process Medicaid applications, adhering to state and county eligibility guidelines. • Actively participate in client communications and team meetings. • Complete and submit Medicaid applications to government agencies via fax, mail, or online portals. • Follow up with Medicaid agencies to track the status of submitted applications. • Provide clients with frequent and timely updates on application status and next steps. • Review and respond to “requests for information” from Medicaid. • Meet all key deadlines for submission of applications and supporting documents. • Research state and county policies related to Medicaid long-term care eligibility and procedures. • Coordinate with clients and government agencies on eligibility requirements, such as level of care assessments for home care or program enrollment for managed care programs. • Elevate case issues to the Medicaid Team Manager, such as unexpected denials, changes in case strategy, appeals, or other eligibility considerations. • Coordinate and advocate on behalf of clients when appeals or fair hearings are needed. • Verify accuracy of benefits upon approval and resolve discrepancies. • Document all client and agency interactions and agreements in the CRM system. • Securely send and receive documents electronically, using online file sharing tools. • Utilize Google Workspace apps, including Gmail, Google Calendar, Google Docs, Google Sheets, etc.

Requirements

• High school diploma or equivalent • English fluency and professional written and verbal communication skills • Minimum of 1-2 years of experience in a professional office setting • Working knowledge of long-term Medicaid, including processing applications and understanding Medicaid LTC eligibility rules • Demonstrated ability to understand financial assets (e.g., IRAs, life insurance, annuities, trusts) • Experience with complex problem solving • Ability to collaborate within a team environment • Strong planning and organizational skills • Responsible self-starter who meets deadlines • History of working successfully with diverse individuals and groups • Experience with file and document management • Proficient in Google Suite products, especially Google Docs and Google Sheets • Proficient using PDF editing software

Benefits

• Competitive compensation starting at $18.50 per hour • Paid time off for federal U.S. holidays; additional personal time off (PTO) • Work computer, related software/hardware, and internet stipend • Health insurance reimbursement program (QSEHRA) • Opportunity for career advancement and professional development • Comprehensive training and mentorship