Operations – Technical Support Specialist

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Elevate and Delegate

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HR Tech • Recruitment • B2B

Elevate and Delegate is a company that specializes in helping businesses reduce staffing costs and improve efficiency by sourcing and managing high-performance remote teams. They find talented overseas employees to fill roles such as virtual assistants, bookkeepers, customer service representatives, video editors, and more. Their services include smooth and efficient hiring and onboarding processes, strategy sessions to understand client pain points, and a 90-day satisfaction guarantee for their placements. Elevate and Delegate aims to help businesses grow without increasing their workload, by providing a dedicated talent overseas that works on the client's schedule.

2 - 10 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Build and update daily disposition and performance reports in Google Sheets. • Cross-reference law firm client data with internal call logs and publisher data. • Use AI tools to help generate and format robust reports for publishers. • Assist in configuring and maintaining integrations between call software and client/publisher systems. • Work with JSON, API specs, and webhook configurations. • Help troubleshoot data flow issues and ensure proper call/lead attribution. • Join group chats with publishers to respond to real-time requests. • Investigate call issues or lead quality concerns directly inside TrackDrive and related platforms. • Conduct ongoing QA to maintain high lead quality. • Assist with list building, CRM data cleanup, and outreach preparation.

🎯 Requirements

• Strong competency in Google Sheets (lookups, cross-referencing, structured workflows). • Basic understanding of APIs, JSON, and how integrations work. • Ability to learn technical systems quickly. • Excellent communication skills (written + async). • High attention to detail and reliability—this role handles mission-critical daily tasks. • Initiative, intuition, and problem-solving ability—not just following checklists. • Nice-to-Have (Not Required): Experience with call tracking software (e.g., TrackDrive, CallRail, etc.). Background in lead generation, digital marketing, or call-based performance marketing. Prior QA or data-ops experience. CRM or outreach tool experience.

🏖️ Benefits

• Work directly with the founders in a fast-moving, highly entrepreneurial environment. • Clear SOPs + training (but also space for autonomy). • Opportunity for long-term growth as the company scales. • A meaningful role where your work directly impacts revenue and partner success. • Performance-based pay and bonus opportunities may be available, allowing high performers to earn additional compensation. • Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. • Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. • Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.