Classroom Quality Assurance Senior Manager (Remote)

July 11

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Elevate K-12

Elevate K-12 brings high-quality live streaming instruction into a school’s classroom!

201 - 500

Description

• Design and manage the QA structured virtual and in-person class audit schedule to ensure we provide time-bound data on all our classes. • Oversee a highly trained audit team in India and in-person virtual contractors across the United States • Partner with Elevate employees during regularly scheduled on-site visits (25% travel) to calibrate and collect in-person data • Develop standardized audit forms designed for the format (virtual, in-person) and objective of the audit to capture the class's holistic elements (Teacher, CC, Student, Physical Environment) and the results will feed into our Student Engagement Index. • Ensure actioning against results and remediation SOPs and audits occur in structured cadence • Inform and innovate more efficient methods to collect these data points in the future through tech & product enablement • Ensure all operations are done appropriately, cost-effectively. • Document, implement and measure the effects of Operational Best Practices. • Identify areas for operational excellence through improving consistency across all school programs. • Perform quality controls and monitor production KPI. • Prepare reports by collecting, analyzing, and summarizing data. • Communicate quality standards and parameters to the audit team, and other appropriate staff. • Identify and analyze issues, defects, and other problems, particularly when problems reoccur in the same locations; recommend and facilitate solutions to these issues. • Review client, customer, and user feedback. • Maintain compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies. • Create ways to track usage and implementation of all new and existing processes. • Train staff members on policies and procedures in live or virtual settings. • Communicate regularly with all stakeholders about findings, process improvement, and any other information relative to the role. • Perform special projects and other related duties as assigned.

Requirements

• 5+ years of extensive quality assurance experience; experience in the education sector is a plus but not required. • Experience using quality assurance software and databases. • Demonstrated ability and track record of following through on multi-site project plans and completion. • Advanced experience in database management. • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills. • Strong mathematical skills, reporting, measuring, calibrating, and calculating specifications. • 25% travel to the classroom locations

Benefits

• An amazing team of “Elevaters” with a strong, inclusive, and diverse work culture • Competitive compensation • Unlimited PTO (Paid Time Off) & 12 company paid holidays • Employee Assistance Program • Professional Learning Programs • Benefits – Medical, Dental, Vision, 401K and more • Phone & internet stipend

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