E-Commerce Operations Specialist

April 26

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Encore Access

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Encore Access is a small and rapidly growing technology company in the entertainment space. We provide services to ensure our clients can get the access they want to more than 120,000 live concerts, events, and theater productions nationwide.

Technology

11 - 50 employees

📋 Description

About Us: • Encore Access is a leader in providing access to concerts, events, and theater productions. To support our growth, we’re looking for a passionate E-Commerce Operations Specialist to join our team. Role Overview: • The E-Commerce Operations Specalist is responsible for ensuring the accurate and efficient management of inventory processes and fulfillment operations. • This role plays a critical part in cataloging inventory, overseeing order fulfillment, and managing vendor communications to ensure smooth business operations. • The ideal candidate will have strong attention to detail, excellent problem-solving skills, and the ability to coordinate between various teams and external partners.

🎯 Requirements

Inventory Management • Accurately catalog newly acquired inventory into the inventory management system. • Monitor and update inventory records to reflect changes such as cancellations, order modifications, and adjustments to delivery methods or due dates. • Ensure timely and accurate communication regarding inventory status and availability. Fulfillment Operations • Oversee the fulfillment of invoices, ensuring automation and manual processes function efficiently. • Manage and support offshore teams to ensure prompt resolution of Level 2 fulfillment issues. • Collaborate with automation business partners to confirm expected work completion. • Monitor and address discrepancies in delivery methods, delays, or changes to order fulfillment. • Update internal data points to provide accurate inventory and fulfillment details for marketing partners. Vendor Communication & Issue Resolution • Manage inbound and outbound vendor communications at the Level 1 support level. • Address and resolve uncovered questions or issues, escalating as necessary. • Maintain strong relationships with vendors to ensure seamless inventory and fulfillment processes. Qualifications & Skills • Bachelor's degree • Strong organizational and data management skills. • Ability to analyze data and identify discrepancies or issues. • Excellent communication skills for vendor management and internal coordination. • Ability to work independently and in collaboration with cross-functional teams. • Sales customer service background preferred • Training Hours: Monday, Tuesday, Thursday, Friday, Saturday 8am-4:30pm EST • Normal Working Hours: Wednesday-Sunday 8:30am-5pm EST

🏖️ Benefits

What We Offer • Competitive salary and benefits, including unlimited PTO, a 401(k) match, profit-sharing, and health insurance. • A collaborative and innovative environment where your work has a direct impact on the success of the business. • Opportunities for professional development and career growth. • A work environment where the focus is on outcomes and results.