Everience Romania
Enterprise • Productivity • SaaS
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
First Level IT Support, Belgium
Job not on LinkedIn
3 hours ago
🗣️🇳🇱 Dutch Required
🗣️🇫🇷 French Required
Everience Romania
Enterprise • Productivity • SaaS
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
📋 Description
• Provide first-level support to clients • Troubleshoot and resolve hardware and software incidents on computer systems • Support peripheral inventory units (monitors, local printers, local scanners, and laptop docking stations) as well as local network printer systems • Receive materials and spare parts, perform inventory, prepare for installation, install equipment, and provide feedback to customers • Consistently deliver excellent customer service
🎯 Requirements
• Strong technical knowledge of workplace environments and end-user services: Windows, O365, mobile services, mail services, collaboration tools (including MS Teams), and hardware inventory • Monitoring and reporting of the production environment (dashboards, KPIs) • Monitoring and improvement of procedures and documentation • Basic knowledge of the Apple environment (iPhone) • Incident and request handling (ITIL – ticketing) • IT support experience in a large enterprise environment (400+ users) • Customer-focused attitude, strong interpersonal skills, service orientation, active listening and analytical skills, and team spirit • Motivated, with a genuine desire to learn and improve • Organized, able to work independently, pragmatic, and hands-on • Languages: English (fluent), Dutch (fluent) and French (fluent)
🏖️ Benefits
• All our positions are open to people with disabilities
Apply Now