Senior Application Support Engineer (US Team)

August 4

Apply Now

Receive Emails with Similar Jobs

Experience.com

WebsiteLinkedInAll Job Openings

Home of the World’s Most Impactful Experience Management Platform.

Social Media • Automated Workflow • Real Estate • Mortgage • Enterprise Reputation Management

51 - 200

Description

• As an Application Support Engineer, you will be vital in keeping applications running smoothly. • Your main job will be to help users and internal teams with technical issues, fixing and resolving problems quickly. • This role is essential for keeping customers happy and ensuring our business applications work without interruptions.

Requirements

• Minimum 8+ years of work experience as an Application Support Engineer or in a similar role. • At least 3+ years of experience in Ruby on Rails or Python. • At least 3+ years of experience in MySQL / MongoDB. • A strong understanding of application architecture and infrastructure is required. • Excellent troubleshooting and problem-solving skills are essential. • Ability to prioritize and manage multiple open issues simultaneously. • Familiarity with monitoring tools for application performance and system health. • Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals. • Research, reproduce, and lead support case resolution efforts for product and technical issues. • Familiarity with cloud platforms such as AWS or Google Cloud Platform. • Proficient understanding of code versioning tools, such as Git, BitBucket. • Good understanding and working knowledge of web concepts like REST, JSON, HTTP, API, JS. • Extensive knowledge of responsive design using a media query, Bootstrap, Ajax, and RESTful web services. • Strong analytical, problem-solving, organizational, and detail-oriented skills. • Strong verbal and written communication skills.