Account Manager

May 24

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Finexio

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Finexio eliminates costly, manual processes from AP Payments

Commercial Payments • B2B Payments • Payments Processing • Payments Automation • Intelligent Payment Routing

51 - 200

💰 $35M Series B on 2022-10

Description

• Owns the success of the assigned Finexio’s customers including program management, and customer account and relationship management. Expands the existing footprint of solutions within a given customer with a strong focus on Net Revenue Retention. • Focuses on retention and addition of revenue opportunities with customers for new solutions, projects, and electronic payments • Maintains strong knowledge of the customer portfolio and be able to articulate the primary analytical goals and business imperatives • Provides proactive communication both internally and externally to ensure customers’ needs are met • Maintains an understanding of customers’ immediate, short, and long-term business needs to protect, retain, and increase revenues • Provides industry insights and best practices to the assigned customers on a quarterly basis • Promotes new Finexio solutions to assigned customers • Reviews customers’ volumes and provides customers clients feedback on potential new electronic suppliers with ability to analyze volumes and present to the customer in a concise professional manner • Influences the product roadmap based on customer feedback through participation in Product Meetings • Contributes to feasibility studies, Statement of Work (SOW) and RFP/RFI responses, certifications, audits, etc.

Requirements

• Minimum of 5 years in a customer-facing, account-management role in the payments industry • Track record of successfully managing clients, increasing product adoption, action planning, and fielding escalations • Ability to manage several customers and projects simultaneously • Strong attention to detail and the ability to analyze and manage customer data • Positive, can-do attitude combined with an ability to manage customer expectations and be assertive and persuasive • Willingness to occasionally work beyond regular office hours when needed; Approximately 25% travel • Ability to cope in a fast-paced, rapidly changing environment. Previous start-up experience a plus

Benefits

• Culture: We are a humble, client-first team that is focused on collaborative data-driven success. • Speed: We move fast, love new ideas and give you the opportunity to push your limits. • Growth: We are expanding rapidly into new markets, launching new services and creating a world-class company • Employee Engagement – Quarterly virtual team building activities and monthly team lunches • Competitive salary and stock options • Medical, dental, and vision • Unlimited Vacation Policy