Travel Operations Coordinator

April 24

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FlyFlat

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FlyFlat is a premium travel concierge service that specializes in booking international business and first-class flights at significant discounts, often saving clients up to 90% on their travel costs. Utilizing proprietary booking methods and a dedicated team of travel experts available 24/7, FlyFlat streamlines the travel booking process, providing clients with personalized service and significant savings on long-haul flights. Their focus on time-saving solutions ensures clients can focus on their business instead of the complexities of travel arrangements.

Luxury Air Travel • Business Travel • Flight Concierge • Flight Options • First Class Flights

11 - 50 employees

🛍️ eCommerce

🚗 Transport

📋 Description

• FlyFlat is looking for detail-oriented and proactive Travel Operations Coordinators to join our growing travel and concierge operations team. • This role focuses on two core functions: billing and itinerary creation. • As an Operations Specialist, you’ll be at the heart of our workflow, juggling multiple payment methods and curating seamless travel experiences for clients. • Generate and manage invoices using FreshBooks. • Process payments via Stripe, Crypto, PayPal, Wire Transfer, and ACH. • Reconcile transactions across payment methods and ensure billing accuracy. • Create polished travel itineraries using Travefy. • Incorporate client preferences such as seat selection, Known Traveler Numbers, and Frequent Flyer Numbers. • Execute daily booking workflows with precision and speed. • Follow internal SOPs and proactively flag areas for improvement.

🎯 Requirements

• 1–2 years of experience in travel operations, coordination, or a related role. • Experience using FreshBooks, Stripe, or similar billing tools. • Familiarity with itinerary-building software (especially Travefy). • Understanding of travel logistics, including KTN, FFN, and passenger preferences. • Strong attention to detail and ability to meet deadlines consistently. • Excellent written and verbal English communication skills. • Comfortable working remotely in a high-volume, fast-paced environment. • Experience with Slack, Google Sheets, and Asana is a plus.

🏖️ Benefits

• Compensated • 9-hour shifts (including 1-hour break) • Workday flexibility