Customer Service Executive

November 15, 2024

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Foodhub

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Foodhub is a dynamic company specializing in EPOS software and online ordering solutions targeted at the restaurant and takeaway industry. Founded by a passionate IT specialist, Foodhub focuses on innovation and customer satisfaction, creating a collaborative and inclusive work culture that empowers employees and fosters creativity. With a strong vision for growth and a vibrant team, Foodhub is committed to delivering cutting-edge technology while maintaining a fun and engaging workplace atmosphere.

1001 - 5000 employees

🛍️ eCommerce

📋 Description

• This is a remote position. • Serve as the first point of contact for clients, managing inbound and outbound calls, emails, and chat support. • Assist clients with queries, provide accurate information, and resolve issues in a timely and professional manner. • Act as a liaison between clients and Foodhub’s internal teams to ensure clear communication and quick resolution of issues. • Support partners and clients in message groups, addressing their needs and escalating issues when necessary. • Collaborate with internal teams to provide consistent and efficient service across all channels. • Maintain detailed and accurate records of customer interactions and feedback in our CRM system. • Provide training and guidance to clients on how to use Foodhub’s platforms and services effectively. • Monitor and follow up on customer issues to ensure full resolution and client satisfaction. • Assist in the development and implementation of customer service procedures and policies to improve service delivery. • Identify trends in customer inquiries and work with relevant teams to improve services based on feedback. • Ensure a positive customer experience by maintaining a professional demeanour and demonstrating problem-solving skills.

🎯 Requirements

• Proven experience in a customer service role, preferably in a phone-based or client-facing capacity. • Strong communication skills, both verbal and written, with the ability to handle multiple communication channels (phone, email, chat). • Excellent interpersonal skills and the ability to build and maintain relationships with clients and partners. • Ability to multitask and handle high-pressure situations with a calm and positive attitude. • Proficiency in using CRM software and other customer service tools. • Problem-solving skills with attention to detail and accuracy. • Ability to work independently as well as collaboratively in a team environment.