Forward Financing
201 - 500 employees
Founded 2012
💸 Finance
💳 Fintech
🤝 B2B
💰 $250M Debt Financing on 2021-05
Finance • Fintech • B2B
Forward Financing is a company that provides fast and flexible financing solutions for small businesses. They specialize in offering capital to small businesses that may struggle to secure funding from traditional financial institutions. With a simple application process, businesses can receive funding decisions within hours and may have funds transferred the same day. Their revenue-based financing model allows payments to adjust with the business's revenue. Forward Financing aims to provide clear and transparent terms, ensuring customer satisfaction and trust. They have been recognized for their excellent service and are rated highly by small business owners.
Operations Services Expert I, Funding Call
🔥 0 minutes ago
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Forward Financing
201 - 500 employees
Founded 2012
💸 Finance
💳 Fintech
🤝 B2B
💰 $250M Debt Financing on 2021-05
Finance • Fintech • B2B
Forward Financing is a company that provides fast and flexible financing solutions for small businesses. They specialize in offering capital to small businesses that may struggle to secure funding from traditional financial institutions. With a simple application process, businesses can receive funding decisions within hours and may have funds transferred the same day. Their revenue-based financing model allows payments to adjust with the business's revenue. Forward Financing aims to provide clear and transparent terms, ensuring customer satisfaction and trust. They have been recognized for their excellent service and are rated highly by small business owners.
📋 Description
• Support both internal and external customers. • Assist with inbound and outbound call activities, email, and chat to existing and prospective customers. • Report to the Operations Services Manager I. • Collaborate with other departments both in Santiago and Boston office. • Achieve and maintain SLA targets on operations services. • Handle inbound and outbound communications to Forward Financing’s mainline. • Go above and beyond, taking upon continuous improvement initiatives. • Carry a positive and energized approach when interacting with customers and partners. • Meet and exceed departmental key performance indicators and service level agreements.
🎯 Requirements
• Advanced English fluency. • High school degree. • Experience in service and customer support roles. (Nice to have) • Client-focused, service-oriented, relationship builder. • Good listening skills with the ability to see situations from the perspective of others. • Excellent written and verbal communication skills; comfortable communicating and networking.
🏖️ Benefits
• Enjoy hands-on, 1:1 coaching as part of continuous development • Graciously deal with changes in a fast-paced environment • Competitive salary
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