Senior Customer Success Manager

September 12

Fuelfinance

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fuelfinance —financial team in the cloud

finance • financial processes • financial models • financial systems

11 - 50

🔥 Funding within the last year

💰 $1M Seed Round on 2023-01

Description

• Join an exciting journey where finance and technology come together • Play a crucial role in helping visionary fintech founders in the US succeed • Manage relationships with customers and nurture them into loyal partners • Make a real impact on customer retention and build a customer success management system from the ground up • Facilitate onboarding of new customers and ensure understanding of the product and services • Collect customer feedback for product and service improvement • Track and analyze key metrics related to customer satisfaction, retention, and engagement • Handle customer queries tactfully and diplomatically • Build scalable processes for customer success management

Requirements

• 3+ years of experience in B2B customer success, support, account or customer relationship management • Strong knowledge of financial & CRM software and tools • Strong understanding of financial management, reporting, and analysis concepts • Previous experience in building and developing CSM processes from scratch • English at C1 level • Excellent communication, interpersonal, and problem-solving skills • Strong multitasking, self-management, and prioritization skills • Proactive approach to solve customer problems • Customer-centric mindset

Benefits

• Great compensation package based on your experience and company-wide benefits • Joining an amazing and diverse team from over 4 countries • Demanding and satisfying startup environment that facilitates rapid personal growth • Fusion of Silicon Valley startup culture and Ukrainian work ethics • Work with people who are excited and take pride in their work

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