Furnished Finder
Furnished Finder is a platform specializing in mid-term rentals, providing fully furnished properties for stays of 30 days or longer. Catering primarily to corporate travelers, relocating families, and traveling medical professionals, Furnished Finder connects landlords directly with tenants, allowing for seamless communication and booking without unnecessary fees. The platform supports a diverse range of tenants, including travel nurses and academics, offering flexible rental solutions tailored to the needs of responsible and reliable guests.
Travel • Mid-term Rentals • Corporate Housing • Travel Nurse Housing • Furnished Rentals
Customer Success Manager
April 12
Furnished Finder
Furnished Finder is a platform specializing in mid-term rentals, providing fully furnished properties for stays of 30 days or longer. Catering primarily to corporate travelers, relocating families, and traveling medical professionals, Furnished Finder connects landlords directly with tenants, allowing for seamless communication and booking without unnecessary fees. The platform supports a diverse range of tenants, including travel nurses and academics, offering flexible rental solutions tailored to the needs of responsible and reliable guests.
Travel • Mid-term Rentals • Corporate Housing • Travel Nurse Housing • Furnished Rentals
📋 Description
• Furnished Finder is seeking a highly motivated Customer Success Manager to lead proactive customer engagement, retention, and key account expansion strategy. • Responsible for shifting the team's focus from reactive save efforts to proactive customer engagement. • Drive higher renewal rates, improve listing activation, expand key accounts, and reduce churn by implementing data-driven customer success strategies. • Lead a team focused on activating new listings, optimizing customer engagement, and driving measurable improvements in retention. • Work cross-functionally with Marketing, Product, and Operations to develop customer outreach strategies, optimize engagement touchpoints, and ensure long-term success on the platform. • Build and refine a scalable customer success model, leveraging data and automation.
🎯 Requirements
• Bachelor’s degree • 5+ years of experience in Customer Success, Account Management, or Retention Strategy, with at least two years in a leadership capacity directly managing a team. • Strong analytical mindset with experience leveraging data to drive decisions and customer engagement strategies. • Experience leading a team in a metric-driven environment. • Experience leading and coaching remote teams. • Experience in real estate, property management or marketplaces is strongly desired. • Excellent communication and coaching skills, with a passion for developing high-performing teams. • Ability to work cross-functionally with Marketing, Product, and Operations Excellence to optimize customer success initiatives. • Familiarity with customer engagement tools, telephony, CRM systems, and predictive churn analytics. • Fluency in English (C1-C2 level) required.
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