Customer Success Manager (Remote, United States)

August 30

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Gaggle

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Ensure the well-being of your students with the most proactive tool in digital safety. Learn more at gaggle.net

Google • Microsoft • Student Safety • FERPA • CIPA

51 - 200

Description

• Support customer safety and wellbeing initiatives • Engage with customers to maximize value from Gaggle tools • Coordinate Gaggle professional development sessions • Manage relationships with multiple stakeholders • Handle renewal process and negotiations • Use Salesforce for quotes and agreements

Requirements

• At least 3 years of experience in a sales or customer success role • Experience managing stakeholders in multiple departments within large districts is a plus • Exceptional at using listening and consultative skills to build trust and relationships with district leaders • Strong documentation skills to record plans and information discussed with the customer and to provide data and reports to stakeholders • Excellent presentation and communication skills which are utilized when working directly with the customer • Has a positive perspective and is capable of managing difficult or complex situations with calm and poise • A large amount of day-to-day work is done independently so strong organization and time management skills are a must • Proven ability to thrive in a team-based organization • Ability to travel • Preferred Qualifications: • Bachelor’s degree • Experience in the K-12 Education field • Proficiency with Salesforce • Located in the Eastern or Central U.S.