UI/UX Human-Centered Design Specialist

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General Dynamics Information Technology

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Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• The UI/UX Human-Centered Design (HCD) Specialist supports the Case Management Modernization (CMM) Program • Lead and conduct user research, interviews, and usability testing to inform UI/UX design decisions. • Develop personas, user journeys, wireframes, and prototypes to capture and communicate user needs. • Collaborate with Product Owners, UI Architects, and Developers to translate research insights into actionable design specifications. • Ensure all designs comply with Human-Centered Design (HCD) principles and are fully aligned with program objectives and Agile ceremonies. • Produce and maintain UX research documentation including problem statements, hypotheses, and synthesis reports. • Facilitate design thinking workshops and participatory design sessions to encourage user-driven innovation. • Evaluate designs for compliance with Section 508, usability, and WCAG accessibility guidelines. • Support iterative feedback loops through rapid prototyping and validation within sprint cycles. • Provide guidance and recommendations on UI consistency, interaction design, and design system reuse. • Partner with Quality Assurance and Compliance teams to verify usability and accessibility in production releases.

🎯 Requirements

• 10 + years of related experience • 8+ years of experience in UX design and research, including 5+ years in a Human-Centered Design role supporting enterprise or government applications. • Strong understanding of Agile/SAFe delivery and iterative design integration. • Expertise in UX research methods: usability testing, heuristic evaluation, card sorting, and A/B testing. • Proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, Storybook, Axure, Miro or similar tools). • Familiarity with HTML5, CSS3, and responsive UI behavior to collaborate effectively with developers. • Experience designing for federal systems, with practical knowledge of Section 508 and WCAG compliance. • Demonstrated success conducting stakeholder interviews and synthesizing qualitative and quantitative findings. • Excellent storytelling and communication skills to present design rationale to technical and non-technical audiences. • Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field. • Experience designing for federal digital modernization programs or court/case management systems. • Familiarity with DesignOps and UX governance practices. • Exposure to data-driven UX optimization using analytics tools (Google Analytics, Hotjar). • Understanding of Zero Trust Design and secure user interface principles. • Knowledge of AI-assisted UX tools or predictive usability models. • Certifications: Certified Usability Analyst (CUA) or Certified HCD Professional – preferred. SAFe Agile Practitioner (SPC or SSM) – preferred. Section 508 Trusted Tester Certification – highly desirable. UX Design or HCD Certification (NN/g, IDEO, or HFI) – beneficial.

🏖️ Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts • dental plan options • a vision plan • a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. • To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. • GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. • The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. • to ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.