Global Director – Grid Services Operations

Job not on LinkedIn

10 hours ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $160k - $240k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Switzerland Global Enterprise

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B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

📋 Description

• Operationalize the vision and strategy for global service delivery, ensuring alignment with business objectives and customer expectations • Monitor key delivery metrics, identify gaps, and recommend actionable improvements to enhance both regional and global performance • Foster a culture of continuous improvement through Lean principles, while collaborating closely with finance teams to ensure operational and financial alignment with organizational goals • Develop and oversee comprehensive demand planning processes, integrating advanced analytics and forecasting tools to optimize resource allocation and labor planning • Work with the BI/Reporting team on the development and enhancement of critical systems and tools for the service organization, ensuring they meet current operational needs and align with future roadmap objectives • Champion innovative solutions to improve efficiency, scalability, and adoption, while fostering collaboration with cross-functional stakeholders • Lead the global rollout of standardized roles, Work Breakdown Structures (WBS), and operating procedures to enhance clarity and execution

🎯 Requirements

• Bachelor’s degree in business, project management, or a related field • 8+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operations • Familiarity with professional software service organization, systems, and stakeholder network • Proven track record of driving process improvements and achieving operational excellence in a matrixed organization • Strong understanding of lean principles and their application in service delivery environments

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off