ADAS Customer Support Technician

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Gerber Collision & Glass

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Gerber Collision & Glass is a leading auto collision repair and auto glass service provider in North America, offering services such as auto body repair, windshield replacement, and paintless dent repair. With over 80 years of experience, the company is well-known for quality workmanship backed by a National Lifetime Guarantee and outstanding customer service. Gerber Collision & Glass serves numerous locations across the United States, providing mobile auto glass and collision repair appointments and estimates online. The company is also a Tesla Authorized Body Shop and engages in corporate sustainability efforts.

5001 - 10000 employees

Founded 1940

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📋 Description

• Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. • Document the work performed and generate the related invoice. • Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth. • Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully. • Other duties as assigned

🎯 Requirements

• High School diploma or GED required • 1 to 3 years working in a technical field or technical call center environment required • Strong PC skills including proficiency in Microsoft or Google environments • Superior customer service skills required • Ability to read and learn OEM service information and procedures • Strong problem-solving capabilities required • Ability to communicate effectively both verbally and in writing with customers required • Ability to multi-task required • Automotive experience or Automotive education experience preferred • Must be able to hear on a telephone and at times with others speaking

🏖️ Benefits

• Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend