Technical Customer Support Specialist

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Agent

WebsiteLinkedInAll Job Openings

1 - 10 employees

Great talent is global 🌏 - We help you hire top-tier, specialty, and senior talent globally.

📋 Description

• Respond to customer inquiries via phone, email, and chat. • Troubleshoot software and technical issues and provide effective solutions. • Investigate problems, identify root causes, and implement fixes or workarounds. • Maintain accurate records of customer interactions and resolutions in the support ticketing system. • Create and update knowledge base articles, FAQs, and internal documentation. • Escalate complex issues to engineering or product teams when necessary. • Follow up with customers to ensure issues have been fully resolved. • Collaborate with product, engineering, and sales teams to communicate customer feedback and product improvement opportunities. • Meet response and resolution service-level targets while maintaining high-quality support. • Stay current on product updates, features, and industry best practices. • Manage support requests across multiple communication channels.

🎯 Requirements

• Advanced English communication skills, both written and verbal. • Previous experience in customer support, technical support, help desk, or a similar role. • Strong troubleshooting and problem-solving abilities. • Excellent organizational skills and attention to detail. • Ability to explain technical concepts clearly to non-technical users. • Comfortable learning software applications and technical systems. • Reliable internet connection and remote work environment. • Experience supporting SaaS or software products (preferred). • Familiarity with ticketing systems and customer support tools (preferred). • Experience creating documentation, FAQs, or knowledge base content (preferred).

🏖️ Benefits

• Fully remote position. • Stable company with a long-standing customer base. • Supportive and experienced team environment. • Opportunities to learn, grow, and expand your technical skills. • Direct impact on customer success and product improvement.