Group Account Manager

June 29

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Freed

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Bring the joy back to medicine

Artificial Intelligence • Medical Documentation • Medical Scribe • Healthcare Administration

2 - 10

Description

• As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers • Responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account, and introducing new products when the time and fit are right

Requirements

• 5-8 years of directly relevant experience managing high profile customer accounts • An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment • Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts • High motivation, self direction, and an intrinsic sense of ownership and accountability • An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction

Benefits

• Competitive salary and equity in a high-growth company • Opportunity to make an immediate impact • Medical, dental, and vision benefits for US-based employees • Unlimited PTO • Company-sponsored annual retreats • A collaborative, asynchronous remote-first environment