Customer Success Manager - EMEA

August 30

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Nerdio

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Empowering MSPs and IT professionals to deploy, manage, and optimize virtual desktops in Microsoft Azure

Cloud Technology • Cloud Servers • Virtual Servers • ITaaS • SaaS

51 - 200

💰 Series B on 2022-12

Description

• Manage a book of accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. • Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. • Collaborate closely with Sales and Customer Success leadership to mitigate churn risk and drive ongoing customer success. • Track customer interactions and engagements within the CRM tool. • Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

Requirements

• Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering. • Proficiency in contract negotiation and conflict resolution. • Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations, ideally within the Enterprise segment. • Ability to recognize and maximize expansion opportunities. • Accurate forecasting skills and a good understanding of the customer base. • Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain). • Articulate value proposition with a technical theme.

Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off! • Collaborative Team Culture * Benefits for international employees, outside the US, vary by country.