Project Manager

4 days ago

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GlacierGrid

Empowering businesses to refine their energy use for energy savings, operational efficiency, and sustainability.

51 - 200

Description

• Oversee the holistic implementation process including; - Fulfillment and delivery of hardware - Project planning with CX teams regarding travel, customer communication before installation - Collection of customer data for documentation pre and post installation - Solve for any installation issues; send additional techs, quick customer communication regarding existing equipment issues • Develop and nurture relationships with internal / external technicians ensuring a smooth customer experience; - Manage internal technicians - Hiring manager for any additional technicians • Build a pipeline of national installers to help meet end of 2025 installation goals; - Train national installer technicians on all hardware and software they are implementing - Monitor their installations both in person and remotely - Check out installers and provide reports to customers on their findings • Gather and share insights from the field to support cross-functional learning loops • Create and maintain reports that shed light on progress, gaps, and opportunities in the implementation process • Aid in customer troubleshooting by working directly with internal customer support and success teams; - Create SOPs when needed - Develop internal training tools to ensure smooth and quick resolutions to customer problems - Solve ad-hoc/tier 3 issues pertaining to installations • Update Hubspot and other internal data sources related to implementation

Requirements

• 5+ years of experience working as a project manager • Flexible schedule that allows for ad hoc travel within the US and respond to requests outside of normal working hours • Exceptional written and verbal communication skills • Ability to develop creative solutions to solve complex problems in the field • Strong organization and reporting skills to communicate updates to the team

Benefits

• Base: $80k • 15% bonus • 0.1%-0.15% equity

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