Technical Account Manager

March 13

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Gleamedia

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Gleamedia is a leading Out-of-Home (OOH) media owner with over 20 years of experience in Singapore, managing media properties in collaboration with various developers. The company offers a comprehensive range of services including marketing, design, printing, fabrication, and installation, tailored to enhance brand awareness and support effective marketing campaigns. With a wide network of media assets located in shopping malls, outdoor billboards, business parks, and more, Gleamedia provides innovative solutions for outdoor advertising.

Advertising • Media • OOH • Marketing

11 - 50 employees

Founded 2003

📱 Media

📋 Description

• Lightrun shapes the Future of Autonomous Application Remediation—Software That Fixes Itself. • As the market leader in Developer Observability, Lightrun is revolutionizing how developers and SREs address high-impact business challenges. • We’re shifting from reactive troubleshooting to real-time, AI-driven remediation—minimizing downtime and ensuring mission-critical systems stay operational. • Join us to build cutting-edge AI-powered solutions, collaborate with world-class engineers, and shape the future of autonomous software. • As we continue scaling, we are looking for a Technical Account Manager to drive customer success, ensure smooth adoption, and optimize our enterprise clients’ use of Lightrun’s technology. • You will serve as a trusted technical advisor to our customers, ensuring they maximize the value of our platform. • This role requires a mix of technical expertise, strong communication skills, and a proactive approach to customer success. • You will work closely with Post-Sales, Product, and Engineering teams to ensure customers achieve operational excellence using Lightrun, drive adoption, and expand usage.

🎯 Requirements

• 5+ years in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role in a B2B SaaS, DevOps, or Developer Tooling environment. • Hands-on experience in software development with Java, Python, Node.js, or other backend languages. Ability to debug, troubleshoot, and advise on code-related issues in customer environments. • Deep understanding of modern development environments, observability tools, cloud-native architectures, and debugging methodologies. • Passion for customer success, with a proactive approach to problem-solving and technical enablement. • Ability to translate complex technical concepts into clear business value for stakeholders at all levels. • Experience using analytics and customer metrics to drive engagement and optimize product adoption. • Ability to dive into technical challenges, troubleshoot issues, and collaborate with engineering teams for resolution. • Thrives in fast-paced environments with evolving priorities and challenges.