Operations Specialist II

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Global Overview

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eCommerce • B2B • B2C

Global Overview is a full-service agency specializing in supporting Amazon businesses. Founded in 2008, it focuses on helping brands achieve long-term success on Amazon and other eCommerce platforms by driving profitability, increasing market share, and building brand equity. The company's services include advertising strategies tailored for Amazon and other eCommerce channels, building foundational partnerships, and customizing strategies that blend technology and human touch. Global Overview operates globally with locations in Minneapolis, Seattle, and London.

51 - 200 employees

🛍️ eCommerce

🤝 B2B

👥 B2C

📋 Description

• Responsible for overseeing increasingly complex clients assisting with premier clients • Lead discussions with clients to troubleshoot operational issues, recommending & supporting best path forward • Assist the Vendor Operations Manager in planning, organizing and coordinating functions relating to Vendor Operations • Monitor operational performance infractions and chargebacks in Vendor Central and report on changes and trends weekly, monthly, and quarterly • Submit and track disputes per best practices SOP’s and client SLA’s and escalate any denials to Amazon as needed • Ensure sufficient FBA product inventory for future sales while minimizing overstock and storage fees • Conduct regular review of vendor product inventory • Generate and format sales and inventory reports for analysis • Utilize reports and internal tools for inventory forecasting • Create periodic product ordering recommendations for clients • Finalize shipment order availability, origin, and services with clients • Create and submit order shipments in Amazon Seller Central • Analyze shipment options to find the most cost-effective shipment solutions • Coordinate shipping with vendor warehouses • Track and trace shipments from creation to delivery • Ensure shipped product is received and accounted for at fulfillment centers • Troubleshoot and solve transportation issues with Amazon • Create cases for vendor reimbursements, order adjustments, and technical issues with Amazon • Analyze FBA product inventory to ensure sufficient stock for future sales while minimizing overstock and storage fees

🎯 Requirements

• Bachelor’s Degree or H.S. diploma with equivalent experience • 3+ years experience working in inventory management • Experience in warehouse and/or transportation operations