Customer Support Training Specialist

July 4

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The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• Design, develop, and update training materials for the Customer Support Department • Deliver job-specific training sessions to new employees • Monitor training effectiveness and gather feedback • Collaborate with department heads, managers, and subject matter experts • Conduct engaging and interactive training sessions using a variety of instructional techniques • Provide ongoing support and guidance to new employees • Utilize various training methodologies to cater to different learning styles • Stay updated on product features, updates, and best practices • Assess the effectiveness of training programs • Proactively identify areas for improvement and adjust training strategies

Requirements

• Bachelor's degree in Education, Training, Business, or a related field • 2-3 years of experience with training team members in the tech industry • Experience in a customer-facing support role preferred • Excellent communication and presentation skills • Strong understanding of adult learning principles and training methodologies • Proficiency in creating training materials • Detail-oriented with strong organizational and project management skills • Ability to work collaboratively in a cross-functional team environment • Flexibility to adapt to evolving business needs and priorities

Benefits

• 11 paid holidays • Generous Accrued Time Off • Generous paid sick time • Annual day of service