Assistant Collections Manager

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GoodLeap

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Finance • Energy • Fintech

GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability.

501 - 1000 employees

Founded 2020

💸 Finance

⚡ Energy

💳 Fintech

📋 Description

• Coach, train and develop collectors into strong negotiators while providing excellent customer experience • Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores • Audits collection activities to ensure maximum results • Conducts weekly/monthly performance reviews with all direct reports • Manages workload to ensure daily/monthly targets are achieved

🎯 Requirements

• Minimum 5 years of experience in collections, financial services or relevant field • Minimum 3 years of experience in a consumer collection management role • Advanced proficiency with computer functions with MS office suite strongly preferred • Ability to lead or manage high performing front line representatives • Knowledge of collection industry regulations • Ability to collaborate across departments to resolve customer concerns • Understanding of good collection practices and procedures • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards