Remote Support Engineer - East

August 29

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GrayMatter Robotics

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Empowering People with AI and Robotics

11 - 50

💰 $20M Series A on 2022-08

Description

• Investigate, triage, and troubleshoot complex issues affecting customers • Collect customer requirements & feedback and work with engineering teams to improve products • Own the morning shift from 5am - 1pm ET, Monday - Friday • Respond to customer emails and calls • Monitor live robots at customer sites and resolve technical issues • Log descriptions of all tickets and document troubleshooting procedures • Collaborate with Robotics Software, Hardware, and other teams on product deployments • Provide superior customer service to all customers

Requirements

• BS or Technical Degree in IT, Engineering or equivalent work experience • 1-3 years experience demonstrating hands-on Software/Hardware skills and providing technical support to customers • Demonstrated proficiency working with Linux environments and remote support tools • Ability to communicate technical/complex information both verbally and in writing • Perform multiple tasks concurrently and respond to emergency situations effectively • Willingness to work early morning shift of remote support • Must secure work authorization in the United States and maintain ongoing work authorization beginning at the time of hire through the entirety of employment

Benefits

• unlimited PTO • 401(k) plan + employer match • regular offsite events • discretionary fund for enhancing productivity