Field Service Technician

Job not on LinkedIn

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Group O

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

Group O is a business process outsourcing company that specializes in a variety of services including supply chain management, packaging solutions, device lifecycle management, and incentives and rebates management. They offer comprehensive third-party logistics (3PL) services such as kitting and assembly, inventory management, and fulfillment. Additionally, Group O provides advanced packaging solutions including custom packaging, sustainable materials, and packaging equipment. Their offerings extend to incentive marketing and tech solutions like call center support and reward card programs. Group O is committed to diversity and social responsibility, ensuring inclusion at all levels and engaging in charitable activities and sustainability initiatives. As a minority-owned business, Group O supports industries in achieving diversity spending goals and environmental stewardship.

📋 Description

• Perform installations, routine maintenance, and emergency repairs at client locations. • Troubleshoot hardware, software, and mechanical/electrical issues to identify root causes. • Determine necessary parts, repairs and maintenance to resolve machine problems. • Collaborate with the Service Coordinator to provide timely parts quotations and service estimates. • Build positive relationships with external and internal customers, explain repairs, and teach clients how to properly use and care for their equipment. • Proactively review machine documentation prior to deployment to properly plan necessary tools, software and necessary resources. • Submit accurate service reports and track use of stock parts correctly. • Collaborate with packaging sales representatives to test packaging materials and recommend machine settings that optimize materials usage/performance at customer facilities. • Complete OEM training as required. • Follow all OSHA standards, machine safety documentation, client and company safety protocols.

🎯 Requirements

• High School Diploma or Technical Degree • Valid driver’s license and a clean driving record • Valid passport or ability to obtain a passport • 2 years’ experience as a Field Service Technician or similar role. • Strong knowledge of common machine hardware and software, electro/mechanical and pneumatic systems. • Ability to read and interpret technical manuals, CAD drawings, parts explosions, electrical prints, wiring diagrams and control logic. • Proficient with Microsoft Office Suite, including Word, Excel, SharePoint and Outlook. • Excellent critical thinking and problem solving skills. • Strong interpersonal skills to build trust, manage client expectations and frustrations, and diffuse conflict. • Translate complex technical issues into plain English, listen actively to de-escalate stressful situations, and adapt to handle unexpected, on-site challenges. • Comfort with non-routine environments, evolving technology, and dynamically changing scenarios. • Basic consultative skills to educate and advise customers on solutions and options. • Ability to work independently, manage time effectively, and prioritize tasks based on level of urgency. • Ability to sit, stand or bend for an extended period and lift up to 50 pounds.

🏖️ Benefits

• Medical, Dental, Vision, and Life Insurance • Flexible Spending Accounts (Medical and Dependent Care) • 401(k) Plan with Company Match • Generous Paid Time Off • 10.5 Paid Holidays • Career Development Opportunities