Billing Support Specialist

July 11

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Child & Adolescent Mental Health & Wellbeing

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• As a Billing Support Specialist at Grow Therapy, you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. • Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat. • Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall • Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists. • Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.


• You have one year of experience with insurance across multiple commercial & government payers. • You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health • You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients. • You have experience working within various payer portals. • You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication • You love problem solving; you’re naturally curious, especially about health tech • Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else • You are successful working independently and remotely, and adapt well to changing priorities and customer needs • You are comfortable meeting quantitative metrics, including the number of conversations you work on per day • You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth • Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry • Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required


• The chance to drive impact within the mental healthcare landscape from day one • Comprehensive health insurance plans, including dental and vision • Flexible working hours and location (remote OR in-office, your choice!) • Generous PTO • Company-wide winter break • Mental health mornings (2 hours each week) • Team meditation • Wellness Stipend • In-office lunch and biweekly remote lunch on us! • Continuous learning opportunities • Competitive salary • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

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