Customer Support Representative

2 days ago

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Guusto

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Guusto helps HR Leaders shape great culture | #1 Highest Rated Recognition and Rewards Platform on G2 and Capterra

HR • Human Resources • Employee Recognition • People & Culture • Rewards

11 - 50

Description

• Provide fast, effective, and empathetic real-time technical support to our customers • Assist internal and external users with troubleshooting on the Guusto platform • Partner with our Product and Engineering teams to resolve customer issues, and ensure that user feedback is heard and addressed • Oversee a number of administrative tasks to ensure that our customers are set up for success

Requirements

• A minimum of 2 years of demonstrated success in a technical support role, where you provided frontline troubleshooting for customers in a SaaS environment • A strong sense of empathy, compassion, patience, and positivity; you have a genuine love and passion for helping others • Bonus points if you're familiar with Jira, Zendesk, Hubspot, Intercom, Stripe, and/or Okta

Benefits

• A Remote First Company • Unlimited Vacation & Personal Leave (2 Weeks Minimum) • Health and Mental Wellness Benefits • Employee Health and Wellness Spending Account • Home Office Budget & Monthly Internet Stipend • Annual Learning & Development Budget • Unlimited Book Budget • Team Recognition Budget • Company Laptop • A Fun and Supportive Workplace Culture