Service Segment Manager – Services Delivery Transformation

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🕒 February 17

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Represent Services Delivery in strategic, cross-functional initiatives and governance bodies. • Lead end-to-end programs to redesign processes, operating models and handoffs that improve customer experience and delivery outcomes. • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. • Work across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth. • Provide leadership in the development, and execution of the business vision - Partner closely with internal stakeholders to align priorities, requirements and success measures. • Translate strategy into actionable plans, metrics, and change-management activities. • Surface and resolve operational gaps, barriers and inter-team dependencies; recommend pragmatic solutions. • Advocate for the customer and for operational efficiency; challenge assumptions and share well-reasoned opinions. • Track program health, risks, and benefits; report progress to senior leaders and adjust plans as needed. • Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business. • Driving transformation through emerging technologies, automation, and predictive models to enhance service delivery and support experiences, while fostering a culture of continuous improvement. • Provide mentoring and guidance to peers and lower level employees.

🎯 Requirements

• Typically, 12+ years to demonstrate deep understanding of services delivery operations and how services, product and GTM teams collaborate end-to-end. • Advanced experience in several of the related disciplines of delivery, solution architecting or business planning. • Proven experience leading cross-functional programs and operating-model redesigns that deliver measurable business impact. • Expertise in Lean/Kaizen/Six Sigma. • Strong understanding of technology and IT sector trends. • Proven experience leading cross-functional programs and operating-model redesigns that deliver measurable business impact. • Familiarity with agile delivery and has agile mindset, continuous improvement and service design practices. • Excellent stakeholder management, influencing and facilitation skills across senior leaders and peers. • Data-driven mindset: comfortable defining KPIs, tracking outcomes and using metrics to guide decisions. • Change management and implementation experience (process design, RACI, SLAs, handoffs, tooling).

🏖️ Benefits

• Health & Wellbeing • Personal & Professional Development • Unconditional Inclusion