Network Operations Manager

Job not on LinkedIn

6 hours ago

🏈 Alabama – Remote

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🌵 Arizona – Remote

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+35 more states

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💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

🦅 H1B Visa Sponsor

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Logo of Hazel

Hazel

Hazel empowers the ever-evolving woman with elevated, ground-breaking products in personal care.

2 - 10 employees

📋 Description

• Monitor, forecast, and report on provider capacity, utilization, and availability across care lines, states, expertise and partnership. • Maintain and continuously refine workforce models that align provider supply with forecasted demand. • Identify and address utilization gaps, under-capacity, and over-capacity trends. • Ensure accurate and timely updates to provider schedules and availability data. • Develop processes and tools that improve accuracy, efficiency, and automation within scheduling and capacity management systems. • Collaborate with Product and Data teams to improve internal dashboards, analytics, and system integrations related to workforce optimization. • Identify and implement opportunities for process automation and operational scale (e.g., via Healthie, Salesforce, or internal scheduling platforms). • Partner with cross-functional stakeholders to define and track key metrics such as time-to-care, provider utilization %, and appointment fill rates. • Support development and rollout of workforce planning frameworks, scheduling policies, and data hygiene protocols. • Partner with Talent Acquisition and Clinical Ops to forecast hiring needs based on demand and utilization trends. • Work with Clinical Leadership and People teams to ensure capacity models account for provider onboarding and time off trends. • Collaborate with Customer Experience and Product to improve family scheduling workflows and optimize system throughput.

🎯 Requirements

• 4–6 years of experience in workforce management, network operations, or healthcare operations; • Proven track record managing workforce capacity and utilization in a multi-state, multi-disciplinary environment. • Strong analytical skills and experience building dashboards or capacity models using Excel/Google Sheets or BI tools (e.g., Metabase, Sigma). • Familiarity with healthcare EHR and scheduling systems (e.g., Healthie, Athena, Salesforce) and data management best practices. • Exceptional attention to detail and ability to thrive in a fast-paced, scaling startup environment. • Collaborative, proactive, and solution-oriented approach to problem-solving.

🏖️ Benefits

• Total compensation for this role is market competitive, with a base salary range of $100,000 - $125,000 • 401k match • healthcare coverage • paid time off • stock options • broad range of other benefits and perks

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