Implementation Manager

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Health Catalyst

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Healthcare Insurance • Artificial Intelligence • SaaS

Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. The company empowers organizations with AI-enabled insights and comprehensive data solutions to drive scalable, measurable improvements in patient outcomes, operational efficiency, and financial performance. With a focus on population health management, clinical quality, and patient engagement, Health Catalyst aims to transform healthcare through data-driven decision-making.

1001 - 5000 employees

Founded 2008

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Lead and manage an implementation team that includes project managers and technical specialists. • Review, prioritize, and assign new implementations to team members based on resource needs and availability. • Participate as a key project resource in customer implementations, contributing to timely delivery, accurate documentation, and high-quality outcomes. • Serve as a subject matter expert on cancer registry data elements, state/national reporting requirements, and data validation processes. • Act as the primary escalation point for implementation challenges, customer issues and escalations. • Drive continuous improvement by refining implementation processes, creating best practices, and mentoring team members. • Coordinate onboarding and data conversion for new clients, ensuring secure and accurate integration. • Ensure automation of data exchanges (SFTP, API) is implemented effectively by coordinating with technical team members and hosting providers to maintain security protocols. • Develop and present status reports and dashboards to executive leadership. • Foster collaboration across internal teams and external stakeholders to ensure successful project outcomes. • Collaborate with the sales team by providing implementation insights during pre-sales calls to help prospective clients understand onboarding processes and system capabilities, set clear expectations, and answer customer questions.

🎯 Requirements

• 6 + years of experience in technology or technical product configuration (SaaS preferred) • 2+ years of management or leadership experience • Experience in healthcare environments (clinical or administrative) • Proven ability to lead teams delivering complex projects on time and within budget • Strong analytical, problem-solving, and decision-making skills • Excellent communication and interpersonal skills • Ability to manage technical implementations in a regulatory environment • Strong leadership and team management abilities, with a commitment to professional growth and development • Demonstrated ability to contribute towards process improvement and operational excellence • Bachelor's degree in computer science or related field (or equivalent experience) preferred • Knowledge or experience working with Cancer Registries preferred • Project management certifications (PMI, Lean Six Sigma, Scrum) preferred • Proficiency with project management tools (Azure DevOps, Smartsheet) preferred • Understanding of database structures and data workflows, including data conversion and onboarding preferred • Familiarity with HL7 standards and data automation via SFTP and API preferred • Programming experience in Visual Basic, JavaScript, and T-SQL preferred.

🏖️ Benefits

• mentoring and sponsorship programs • remote-work friendliness • career development • company equity • flexible PTO