Outbound Sales Scheduler

September 5

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Porter

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Your Care, Our Passion. Your Health, Our Priority.

51 - 200

💰 $5.4M Venture Round on 2023-01

Description

• The Outbound Sales Scheduler will coordinate appointment scheduling between Porter’s clinical staff and patients or health plan members. • This role involves making a high volume of outbound calls to set up clinical appointments either at home or in facilities. • Ideal candidates should have experience and a compassionate approach, capable of managing multiple calls, cancellations, and last-minute issues while prioritizing patient and member needs.

Requirements

• High School Diploma • A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy • Ability to keep all company-sensitive documents and systems secure • A reliable, high-speed internet connection with an ethernet connection • Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued • Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) with sincerity, respect, and compassion • Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront • Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating • Ability to work with the team to cover on-call and holiday schedules as needed • Ability to thrive in a fast-paced environment and in high volume outbound dials