Client Operations Analyst

7 hours ago

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Hex Trust

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Finance • Fintech • Web 3

Hex Trust is a fully regulated institutional digital asset custodian offering custody, staking, and market services tailored for builders, investors, and service providers. The company is known for supporting DeFi, custody, and staking on The Open Network (TON) and collaborates with various protocols like Babylon Labs for Bitcoin staking. Hex Trust provides a secure and compliant platform for institutional access to digital financial tools, bridging the gap between traditional finance and the new digital economy, embracing the developments in Web3 and Metaverse. The company operates with the highest security standards and compliance regulations across key jurisdictions, including Dubai, Hong Kong, Singapore, Italy, and France, ensuring comprehensive blockchain asset support and enterprise-grade technology.

51 - 200 employees

💸 Finance

💳 Fintech

🌐 Web 3

📋 Description

• Build fruitful relationships with Hex Trust Customers by becoming their key point of contact • Provide exceptional client service for all Hex Trust products and services • Ensure smooth and timely client onboarding by coordinating internally with the different teams involved (Operations, Technology, Compliance, etc.) • Address inbound Customer requests and issues via email, chat and phone • Become an enabler of Hex Trust Customers’ success by Identifying and assessing Customers’ needs • Work across the organization to streamline processes and facilitate solving Customer issues accurately and efficiently • Create process enhancements and efficiencies via proactive improvement projects • Provide periodic on-call support coverage for customer issues outside of business hours • Occasional weekend coverage of support channel

🎯 Requirements

• 1-3+ years in an account management/relationship management/customer support capacity or equivalent, preferable if in a digital asset company • Confident verbal communication and polished written communication • Experience and comfort with solving complex problems from end-to-end • Comfort with EU timezone working hours, including weekends, for comprehensive support coverage • Experience working in the Digital Asset/Crypto or Financial industry • Experience with case management/ticketing software • Experience with stakeholder and project management • Familiarity with Digital Assets: cryptocurrencies, NTFs, tokenized securities, etc. • Good understanding of Financial Markets and AI • Important note: the Client Operations team currently welcomes new team members with different levels of expertise, from Analyst to Manager. If your profile does not match our list of qualifications do not give up — show us how passionate you are about becoming part of our team and you will be considered.

🏖️ Benefits

• Competitive Salaries & Bonuses • Access to Corporate Discounts and exclusive Employer Perks • Professional Learning and Development Opportunities • Elevate your work using cutting-edge technology • Regular company & social events