Senior Global Operations Manager

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Highspot

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SaaS • B2B • Artificial Intelligence

Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes.

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Own and manage the annual global operational calendar, planning key workflows each fiscal year and aligning stakeholders to deliver operational excellence. • Drive accountability across teams, ensuring clarity of expectations, timelines, and deliverables. • Coordinate global DEI&B processes to ensure consistency, alignment, and scalability across regions. • Influence without authority to drive partnership, adoption, and shared ownership in matrixed environments. • Identify and manage datasets that evaluate the effectiveness of DEI&B programs, communications, and stakeholder experiences. • Develop success metrics and evaluation frameworks for global initiatives. • Analyze data, identify trends, and summarize insights for executives and cross-functional partners. • Build clear, actionable dashboards, summaries, and reports to guide decision-making. • Leverage AI tools (e.g., ChatGPT) to enhance analysis, reporting, and operational efficiency. • Assess and refine global processes to improve efficiency, consistency, and scalability. • Implement standardized workflows across regions and establish clear operating practices. • Use insights and automation to strengthen global operations. • Partner with IT and operational teams to maintain and optimize technology systems supporting global DEI&B operations and analytics. • Ensure systems meet process, workflow, and reporting needs across regions. • Develop and execute change management plans for new processes, tools, and ways of working. • Tailor communication and training to executives, people managers, and individual contributors. • Support the Global VP of DEI&B in rolling out and evaluating global training programs. • Monitor participation, effectiveness, and alignment to DEI&B learning objectives. • Develop communication strategies that support alignment, transparency, and global readiness. • Tailor communications for different levels of the organization. • Act as a spokesperson for the DEI&B team, presenting updates and program information to key stakeholder groups. • Ensure intranet, SmartPages, and external channels are accurate and updated. • Manage relationships with external DEI&B vendors and contractors. • Oversee contracts, deliverables, communication, and performance. • Ensure external partners align with DEI&B values, goals, and standards. • Lead the planning and execution of QBRs, Quarterly DEI&B Meetings, Board updates, All Hands, and other operational rhythms. • Track and manage the global DEI&B budget and operational timelines.

🎯 Requirements

• 7+ years of experience in operations, program management, HR operations, business management operations, or a related field. • Proven ability to take a concept through full execution, including scoping, planning, stakeholder management, delivery, and measurement. • Experience leading or supporting global, cross-functional programs. • Strong analytical and problem-solving skills, including experience interpreting data and presenting insights tailored to executives. • Experience managing operational calendars, timelines, and cross-functional workflows. • Proficiency with project management and workflow tools (e.g., Asana, Monday.com, Airtable, Smartsheet, Notion). • Project management certification (PMP, CAPM, Agile/Scrum, or equivalent) is required. • Ability to partner and communicate effectively across all organizational levels and global regions. • Comfort navigating ambiguity and creating structure in fast-paced environments. • Experience using or implementing emerging technologies, including AI tools, to improve operational efficiency.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, and life benefits • Health Savings Account (HSA) with employer contribution • 401(k) Matching with immediate vesting on employer match • Flexible PTO • 8 paid holidays and 5 paid days for Annual Holiday Week • Quarterly Recharge Fridays (paid days off for mental health recharge) • 18 weeks paid parental leave • Access to Coaches and Therapists through Modern Health • 2 volunteer days per year • Commuting benefits