Help Desk Support Technician – MSP

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows. • Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users. • Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance. • Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA). • Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes. • Assist with user onboarding and offboarding tasks including device setup and access provisioning. • Contribute to the internal knowledge base by documenting common fixes and workarounds. • Maintain professionalism and clear communication throughout the support lifecycle.

🎯 Requirements

• A genuine passion for IT and a strong desire to grow within a Managed Services Provider (MSP) environment. • Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications. • Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN. • Strong written and verbal communication skills with a customer-first mindset. • Ability to follow processes, take direction, and escalate appropriately. • Availability Monday–Friday, 8:00 AM – 5:00 PM PST. • CompTIA A+ certification or currently working toward it. • Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms. • Basic familiarity with Azure Active Directory or Microsoft Intune. • Any hands-on experience in a helpdesk, IT internship, or lab environment.

🏖️ Benefits

• Competitive pay • Real growth opportunities