Technical Support Specialist - Native French Proficiency - EMEA Region - 100% Remote

September 5

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Hostaway

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Hostaway offers scalable solutions with award-winning support to fast-growing vacation rental property managers!

Vacation Rentals • Channel Management • Property Management System • Messaging Services • Mobile Apps

51 - 200

Description

• Diagnose and troubleshoot technical issues our customers are experiencing related to our SaaS platforms. • Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues. • Document and track customer inquiries, issues, and resolutions using our system. • Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation. • Assist in conducting product demonstrations and training sessions for customers as needed. • Stay up-to-date with the latest product features, enhancements, and industry trends.

Requirements

• Experience as a Technical Support Specialist or as a Customer Call Centre Specialist. • Willingness to do shift work, the main shift here is from 9 AM to 6 PM CET. • Willingness to work some weekends. • A native level French proficiency and C2 English (Writing/Speaking). • An eagerness to learn and a focus on customer service.

Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities. • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity.